We collect only the information reasonably needed to support businesses, communicate with customers, and arrange appointments. We do not sell personal information.
1. Information we collect
The information we handle depends on how a business or customer uses our services. It may include:
- Business information: business name, contact details, location, operating hours, services offered, staff availability, and other information needed to configure or support appointment booking.
- Customer contact information: phone numbers, WhatsApp profile names, and other contact details voluntarily provided during an inquiry or booking conversation.
- Appointment details: requested service, preferred date and time, assigned staff member, booking status, rescheduling or cancellation information, and notes supplied for the appointment.
- Communications: messages, requests, responses, and related technical information exchanged through WhatsApp or our website contact form.
- Website inquiry information: name, email address, and message content submitted through our contact form.
2. How we use information
We use information to provide and improve our services, including to:
- Set up and manage appointment-booking workflows for participating businesses.
- Identify available appointment times and create, confirm, reschedule, or cancel bookings.
- Send booking confirmations, reminders, service updates, and customer-support messages.
- Respond to business inquiries and troubleshoot service issues.
- Maintain accurate records, prevent misuse, protect our services, and comply with applicable obligations.
Where required, we rely on consent or another appropriate legal basis provided by applicable law. We use customer information only for the purposes described in this policy or as otherwise disclosed when the information is collected.
3. WhatsApp Business Platform bookings
Verzio Studio uses the WhatsApp Business Platform to help businesses communicate with customers about appointments. When a customer contacts a participating business through WhatsApp, their phone number, profile information, message content, and appointment details may be processed to complete the requested booking and related support.
WhatsApp and its parent company, Meta, may process information in connection with operating the platform under their own terms and privacy policies. Customers should review WhatsApp's privacy information to understand its practices. We do not use WhatsApp booking information for unrelated promotional messaging without the permissions required by applicable law and platform rules.
4. How we share information
We do not sell personal information. We may share information only as reasonably necessary with:
- The business with which the customer is booking an appointment.
- Service providers that support hosting, messaging, automation, security, and technical operations, including WhatsApp and Meta.
- Professional advisers, authorities, or other parties when required by law or reasonably necessary to protect rights, safety, and service integrity.
- A successor organization in connection with a merger, acquisition, financing, or transfer of all or part of our business, subject to appropriate protections.
Service providers are permitted to handle information only for the services they provide to us and according to their contractual and legal responsibilities.
5. Retention and security
We retain information only for as long as reasonably needed to provide services, maintain booking records, resolve disputes, meet contractual or legal obligations, and protect our business. Retention periods may vary based on the type of information and the needs of the participating business. When information is no longer needed, we take reasonable steps to delete or anonymize it.
We use reasonable administrative, technical, and organizational safeguards designed to protect information from unauthorized access, loss, misuse, or alteration. No transmission or storage system is completely secure, so we cannot guarantee absolute security.
6. Your choices and rights
Depending on where you live, you may have rights to request access to, correction of, deletion of, or restriction of certain personal information. You may also object to certain uses or withdraw consent where processing is based on consent.
You may stop a WhatsApp conversation at any time or ask the participating business not to send further messages. If required information is not provided, we or the participating business may be unable to complete an appointment booking.
Our services are intended for businesses and their customers and are not directed to children. We do not knowingly collect personal information from children through our appointment-booking services.
7. International processing and policy updates
Our service providers may process information in countries other than the country where it was collected. Where applicable, we use reasonable measures intended to protect information during such processing.
We may update this policy as our services or legal obligations change. The effective date at the top of this page indicates when the policy was last revised. Material changes may also be communicated through our website or booking services where appropriate.
8. Contact us
For questions about this policy or requests concerning your information, contact Verzio Studio through the website contact form. Please describe your request and include enough information for us to identify the relevant business interaction or appointment.
Back to home